This policy explains how to contact Eloquent Edge Learning about payment problems and refund requests for digital learning resources, memberships and other paid services.
When to contact us
Contact us if you were charged more than once, your payment was deducted but your purchase was not confirmed, or you cannot access a paid resource or membership after payment.
Digital resources and memberships
Refund requests for digital resources or memberships are reviewed based on the purchase details, whether access was provided, the issue reported and applicable law. A change of mind after access is activated may not automatically qualify for a refund.
How to submit a request
Email support@eloquentedge.in or eloquentedge26@gmail.com. Include your registered email address, order or payment reference, payment date and a short description of the issue. Do not send card, UPI or banking passwords.
Review of requests
We will review the information provided and may contact you if we need more details. We will tell you the outcome through your contact email or another available support channel.
Approved refunds
If a refund is approved, it will normally be sent through the original payment method. The time it takes to appear in your account may depend on the payment provider or bank.
Payment-provider issues
If a transaction is pending or failed, check its status before making another payment. If the amount was deducted but the purchase was not confirmed, send us the payment reference so we can investigate.
Contact us
For refund questions, email support@eloquentedge.in or eloquentedge26@gmail.com, or contact us on WhatsApp at +91 81389 13290.